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Terms and Conditions

These Terms and Conditions govern your use of the abctilesonline.com website ( abctilesonline.com), the terms of any purchases that you make via the abctilesonline.com site, and your relationship with abctilesonline.com(“abctilesonline.com”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.

1. BASIS OF USE OF THE abc tilesonline.com

  • Theabctilesonline.comwebsite is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the abctilesonline.comsite you agree to be bound by these Terms and Conditions and our Privacy Policy.
  • These Terms and Conditions govern your use of the Abctilesonline.com site in general, the products that you purchase on the abctilesonline.comsite and all services provided in connection with them.

2. REGISTRATION

  • to register on the abctilesonline.com site you must be over eighteen years of age.
  • You must ensure that the details provided by you on registration or at any other time are correct and complete.

3. PASSWORD AND SECURITY

  • When you register to use the abctilesonline.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately
  • If abctilesonline.com has reason to believe that there is likely to be a breach of security or misuse of the Abctilesonline.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 22 below.

4. INTELLECTUAL PROPERTY

  • The content of the abctilesonline.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Abctilesonline.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the abctilesonline.com site without written permission from abctilesonline.com.
  • No licence is granted to you in these Terms and Conditions to use any trademark of abctilesonline.com, or its affiliated companies.

6. LIMITATIONS

  • You may not use the abctilesonline.com site for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 7 below for further information about the Community sites):
    • Gaining unauthorised access to other computer systems;
    • Interfering with any other person's use or enjoyment of the abctilesonline.com site;
    • Interfering or disrupting networks or websites connected to the abctilesonline.com site;
    • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
    • Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;
    • Impersonating another person;
    • Referring to specific website addresses outside of the abctilesonline.com site; or
    • Advertising.
  • abctilesonline.com reserves the right to refuse to post material on the abctilesonline.com site or to remove material already posted on the abctilesonline.com site. You must not try to re-post material that abctilesonline.com, has refused to post on the abctilesonline.com or has previously been removed from the abctilesonline.com.
  • You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
    • Any claim by any third party that the use of the abctilesonline.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
    • Any claim by any third party that the use of the abctilesonline.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature.
  • By submitting material you are granting abctilesonline.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

7. USE OF COMMUNITY SITES

  • The abctilesonline.com site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
  • We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
  • abctilesonline.comdoes not control or moderate the content placed on the Community sites. However, abctilesonline.com reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site.abctilesonline.commay review or edit the content of the Community sites.
  • abctilesonline.com makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Abctilesonline.com.

8. THIRD PARTY WEBSITES

  • As a convenience to abctilesonline.com customers, the abctilesonline.com site may include links to other websites or material. abctilesonline.com is not responsible for any of these websites or material, which is beyond its control.

9. ADVERTISING AND SPONSORSHIP

  • Some areas within the abctilesonline.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the abctilesonline.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.

10. AVAILABILITY OF THE abctilesonline.com

  • abctilesonline.com aims to offer a fault free service however If a fault occurs in the service you should report it to the customer services (see paragraph 25 below for contact details) or by email at “info@abcgroupqatar.com” and we will attempt to correct the fault as soon as we reasonably can.
  • abctilesonline.com site may be occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

11. Some purchases made on the abctilesonline.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

12. DESCRIPTIONS AND PRICES OF PRODUCTS

  • We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 25 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of abctilesonline.com and subject to change without prior notice.
  • Price may sometimes differ between ABC Showrooms andabctilesonline.com; you will be charged the price on the abctilesonline.com site. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the abctilesonline.comsite.
  • If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 18 below.
  • The payment may be processed prior to abctilesonline.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
  • The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.

13. AVAILABILITY

  • All products advertised are subject to availability or while stocks last (as may be applicable).
  • We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
  • In the interests of all our customers, we may place restrictions on bulk buying of some products. abctilesonline.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. abctilesonline.com will provide notification to the customer should such limits be applied.

14. ACCEPTANCE OF ORDERS

  • Your order is an offer to buy from us. We will send you an order acknowledgement email / SMS detailing the products you have ordered.
  • Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us.
  • After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 16 below).
  • At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraph 18 below.

15. DELIVERIES

  • Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license,Qatar ID to support consignee verification, will be required by our courier partners.
  • All invoiced material should be collected within 30 days from the date of invoice. If not, a storage penalty of 5% of invoice will be deducted from the invoice and the company will not be responsible for any shortage of stock in the invoice.
  • Please note that we do not do international shipping.
  • We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
  • Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependant on supplier schedules. (Contact Customer Support if further information is required)
  • Before ordering online you should check the following:
    • The item will fit through the doors.
    • The item will fit the exact space allocated in your house.
    • There is a clear path between the road and your front door.
    • If you live in an apartment the lift is adequate to take delivery in size and weight.
  • If there is any access difficulties please inform us in advance, on the day you should ensure that:
    • There is a clear path to your house.
    • Your floors are covered to prevent scuffing.
    • Any delicate objects are put in a safe place.
  • 16. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

    • If the customer cancel the order and this is duly received by abctilesonline.com and the order has not been processed / approved, abctilesonline.com shall cancel the order and refund the entire amount, if the product has been shipped then Online transaction charges will apply also the cost of delivering and re-picking charges will apply. abctilesonline.com will not be able to cancel orders that have already been shipped. abctilesonline.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by abctilesonline.com and accept abctilesonline.com decision regarding the cancellation.
    • For details of how to cancel your order please visit our returns and refunds page or contact customer support on 8000107.

    17. FAULTY PRODUCTS

    • If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

    18. REFUNDS –

      If you are entitled to a refund, we will refund you according to the following criteria:
    • abctilesonline.com is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
    • Products are lost in deliveries.
    • Product cannot be repaired.
    • Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
    • Refund settlement will only be effected once the bank has refunded the money which is the next billing cycle from the date of application of refund.
    • abctilesonline.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
    • Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
    • 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables and accessories are still sealed, refund can be granted upon abctilesonline.com approval within 7 days after delivery. (Exceptions apply). However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

    19. PAYMENTS AND CARDS –

    • Payment for your products will be taken at the time you place your order.
    • Your credit/debit card details will be encrypted to the highest standard and held on the Host Payment gateway, secure from hackers.
    • When ordering from the abctilesonline.com site we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
    • All customers will be charged in local currency relating to the country of order, if a foreign currency credit card is used (If applicable)) than any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
    • Cash On Delivery option is also available for some products

    20. FREE GIFTS AND PROMOTIONAL PRODUCTS

    • Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.
    • If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.

    21. AMENDMENTS

    • We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the abctilesonline.com site. The changes will apply to the use of the abctilesonline.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the abctilesonline.com site (including purchasing any products on the abctilesonline.com site). If you continue to use the abctilesonline.com site after the date on which the change comes into effect, your use of the abctilesonline.com site indicates your agreement to be bound by the new Terms and Conditions.

    22. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

    • We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the abctilesonline.com site if your account is suspended or closed.

    23. OUR RESPONSIBILITY TO YOU

    • The abctilesonline.com site is provided by ABCwithout any warranties or guarantees.
    • The abctilesonline.com site may provide content from other internet sites or resources and while abctilesonline.com tries to ensure that material included on the abctilesonline.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. abctilesonline.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the abctilesonline.com site. If abctilesonline.com is informed of any inaccuracies in the material on the abctilesonline.com site we will attempt to correct the inaccuracies as soon as we reasonably can.
    • In particular, we disclaim all liabilities in connection with the following:

    • • Incompatibility of the abctilesonline.com site with any of your equipment, software or telecommunications links; and
      • Technical problems including errors or interruptions of the abctilesonline.comsite.
    • If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the abctilesonline.com site.

    24. MISCELLANEOUS

    • You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
    • If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
    • Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.
    • Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

    25. CUSTOMER SERVICES

    • If you have any queries, please contact us online info@abcgroupqatar.com or via toll free 8000107

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